Help & Support

Snooker and 8-ball have separate ladders. Every ranked match earns or loses points based on both players’ ranks — beating a higher rank earns more. Fill your rank’s points slot to be promoted; some ranks also need a win streak. Playing the same opponent again on the same day earns less. See Settings → How Scoring Works for the full rules.

Tap Create Match, choose a club, the game and a time. Other players send join requests and you accept one. To join someone else’s match, open the Match tab and tap Request.

Tap Enter Table Code on the Match tab and type the 6-digit code shown on the table. Existing match: either player enters the table’s code to link your confirmed snooker match, then tap Start on the table. Quick match: the table shows one code for Player 1 and one for Player 2 — each player enters their own code, then Start on the table creates the match.

Open Tournament from the menu or Home and register for an open tournament. When the bracket is drawn, your tournament matches are created for you; for snooker, tap Play on CueMind table and enter the table’s code. Results move the bracket forward automatically. Each tournament is run by the club or organiser shown on its page.

Go to Settings → Home Club and choose a club. You have a limited number of free changes; after that you can change again once the 30-day wait has passed. Your home club decides which club leaderboard you appear on.

Yes — go to Settings → Account. Your username is also your login.

Go to Settings → Delete account and type DELETE to confirm. Your account is deleted permanently and can’t be restored.